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Live Chat by Formilla – Real-time Chat Plugin Many users have complained about troublesome support.ģ.

Rely on prompt responses to support tickets.

Skip This WordPress Live Chat Plugin If You…

Want a live WordPress live chat plugin without any branding from the developer.

Need a way to add surveys, quizzes or polls before or after your live chat.

Like to integrate your live chat with translation and analytics tools.

Have an interest in adding effects and animations to your chat box.

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Want a free chat plugin with a lot of premium features, including unlimited agents.Go With This WordPress Live Chat Plugin If You…

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It includes features like unlimited simultaneous live chats and agents, multiple chat box themes, the ability to initiate chats with your online visitors, ROI tracking, offline messages, and much more. There’s also a default value that uses cookies to stop the chat from appearing for 24 hours if the user hits the “X” button.

This serves as quality control and a way to potentially follow up with customers. The plugin has a unique feature that lets you know anytime you’ve missed a chat. The WP Live Chat Support plugin delivers an outstanding combination of features, with support for dozens of languages, a beautiful chat box and the freedom to chat with your customers without having to pay anything. Some of the most forward-thinking companies in the world have live chat, while the ones who forget it are often newer, unorganized companies. You’ve clearly studied what customers want and realize that your industry is filled with people interested in live chat.

Professionalism – Having a live chat module on your website makes it look like you have your act together.

Furthermore, the customer interactions can usually be logged in customer relationship management tools like Salesforce and ZenDesk. This helps with target marketing in the future.

Log feedback and customer interactions – Some of the WordPress live chat plugins allow you to log what customers have done on your site and what was said to the customer rep.

They may have several companies in mind, but yours comes to the forefront because the customer had a great experience with a live chat rep.

Quality branding – The next time someone thinks about buying a piece of clothing they’ll wonder about the best place to purchase from.

You’ll have trouble converting and keeping customers if you expect people to wait for an email or through a phone queue. It’s for following up with customers immediately after a sale.

It’s for those quick questions right before a sale. A live chat box serves as your instant form of customer communication. Your site users are generally left to fend for themselves or scour the internet for answers to their questions.

Instant service – A big problem with online commerce is that consumers can’t walk five steps to tap a salesperson on the shoulder.

Give every type of preference to your customers, then you’ll make everyone happy. There are also people who love email support or researching through forums and blog posts.

Some folks like to talk on the phone, while others would rather bring up a live chat module. If you only have a forum or email support module, that’s not giving your users many choices. If they pay for a product or service, people assume that part of that payment goes to your customer service department.

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Benefits of Having a WordPress Live Chat Pluginīesides the fact that the majority of WordPress live chat plugins are free, you have several other reasons to install one: